How We Work

All returns are preprinted + paid with a UPS label. Simply package up your items in your reusable packaging and drop it off at your nearest UPS store.

Yes, absolutely! In fact, we encourage it. Rent as many items as you want, especially for your holidays. Who needs the stress of shopping for a holiday anymore?

As soon as you would like within reason. As soon as you select your rental, we will have it shipped out to you. Please allow 3 - 4 days for shipping for peace of mind. We recommend booking as soon as possible to guarantee your outfit for the day of your event!

In a pinch, we totally get it. Life gets hectic and busy but we are here to help. Email us at hello@shopthecollective.ca and we can try to expedite or courier your package directly to you.

4, 8 or 12 days

Need it a little longer? Email us at hello@shopthecollective.ca and we are always happy to help!

We are big on punctuality. If you’re at all worried that it may not come in time, please email hello@shopthecollective.ca and there might be an option for expedited shipping, early pickup or in-person delivery.

We’ve got you. Simply email us at hello@shopthecollective.ca and we will try to find you another size or get you something else as soon as possible! After all, we want you to feel your best for any occasion. Just return the item the next day and let us worry about the rest.

If you return your item late, you will be charged a late fee of $50 each day until the dress is returned. If you have not returned the dress within 10 days, we will charge you the full amount of the dress. To avoid this, please drop your items at your local post before 2pm on the date that is specified in your order confirmation, as someone else might have rented it right after you.

We put a lot of love into choosing these dresses so if you lose your garment, we will have no choice but to charge you in full.

Nope! We leave it to the professionals. We will handle the dry cleaning on our end. We’re dedicated to ensuring each dress is exceptionally clean and looks and feels new - every time you rent.

Yes, you will have the option to purchase insurance upon checkout. Please note, this insurance is only for small accidents that can be fixed. Any major damages that deem the dress unwearable, you will be charged the full amount.

We don’t offer try ons, but if your dress does not fit once you receive it, send it back to us within 1 day and receive a store credit for a new dress.

We carry a variety of sizes but if you don’t see your size in a dress you love, email us at hello@shopthecollective.ca. Our purchasing team is working around the clock to ensure we have the dress you love in the size you like.

As we continue to build a Collective, we want everyone to be able to experience the pieces you love.

Unfortunately, this means we are unable to sell our pieces during the season but make sure you sign up your email and stay tuned as we will be selling off our most loved items at the end of the season.

Unfortunately, we don't offer refunds. However, we want to help you find the perfect piece for your special occasion! Email us at hello@shopthecollective.ca and we will issue a store credit towards a new rental!